QChat
Push-to-talk that performs.
QChat® provides a convenient and reliable push-to-talk (PTT) voice service for customers who want to quickly connect with friends, family and colleagues. Qualcomm’s QChat service for 3G wireless networks delivers instant connectivity. It’s a carrier-grade solution that offers efficiency for operators while helping them expand their addressable markets.
Improve customer satisfaction and boost revenue.
QChat improves customer satisfaction by providing a fast, convenient and reliable way to communicate. Adding QChat as a core service offering increases operators’ average revenue per user while enhancing customer relationships and reducing churn.
Use QChat’s flexibility to increase ROI.
QChat’s flexibility, which supports an innovative range of compelling services, offers a return on investment. By leveraging QChat’s high-performance, IP-based platform, operators can evolve services to include coupled voice and data to meet customers’ future needs and keep revenues within the operator’s network.
Leverage our leadership.
Our QChat operators are supported by Qualcomm’s decades of wireless experience and long-term relationships with leading global vendors, which give operators access to a large ecosystem of handsets, servers and infrastructure equipment. This allows an operator to select the optimal devices for each market segment while keeping costs under control.
How QChat works
QChat users on 3G wireless devices can connect to each other worldwide, in either private or group calls, with the simple push of a button. QChat uses Voice over Internet Protocol (VoIP) technologies to allow subscribers to communicate by using a PTT button on the handset instead of making a standard cellular call.
QChat calls are created by combining separate point-to-point connections between each IP endpoint; the process is managed by the QChat Applications Server, which is deployed on the carrier’s IP-based Wide Area Network (WAN ).
To initiate a call, a customer presses the PTT button and receives an immediate indication of whether the call recipient is available. If he or she is, the caller can begin speaking immediately; because his voice is sent through the carrier’s network directly to the recipient’s handset, the call acceptance rate and customer satisfaction are both increased. If the recipient is unavailable, the caller will simply hear a negative response tone instead of a busy signal or voicemail.
Technical support
Need technical support? Customers and QChat employees can log in at http://www.qchat.com/support.
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